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All FAQs

Can Activ™ Gift Card be reloaded with value?

No, these Gift Cards cannot be re-loaded.

Can I see a list of transactions made with the Activ™ Gift Card?

Yes, you can view your Gift Card balance and transaction history at www.myprepaidcentre.com.au

How can I check the Activ™ Gift Card available balance?

You can check your Gift Card balance at www.Activ™giftcard.com.au by selecting ‘Card Balance’ from this website’s navigation menu or by calling 1800 985 841.  You will then be prompted to enter the PCN Number located on the back of the Gift Card.  The resulting search will show the available balance remaining and expiry date, as well as the most recent transaction summary.

Is the balance updated automatically?

Yes. Each time you use an Activ™ Gift Card, the purchase amount is automatically deducted from the Card balance. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed. If not completed already, you can also set up a personal profile to manage multiple Activ™ Gift Cards. To set up a personal profile please visit www.myprepaidcentre.com.au.

Can I use Activ™ Gift Cards to get cash out of the ATM?

No, the Activ™ Gift Cards cannot be used to withdraw cash at ATM or EFTPOS facilities.

Can I set up a profile to manage multiple Activ™ gift cards?

Yes, My Prepaid Centre allows you to create a personal profile to manage multiple Activ™ Gift Cards. To set up a personal profile please visit www.myprepaidcentre.com.au

Do I need to register my Activ™ Digital eGift card to make purchases?

Yes, your Activ™ Digital eGift card must be registered via the registration link on the email you receive to use your Gift Card. You will not be provided with card details until the card has been registered.

When registering your Activ™ Digital eGift Card, we require information, including name, address, telephone number and email address of the cardholder be verified prior to making purchases. To register your Activ™ Digital eGift Card, either click on the ‘Register Card’ link in your email.

Physical cards do not need to be registered prior to use.

I’m having trouble paying with my Apple, Samsung, or Google mobile wallet, what should I do?

Make sure the card details are correct by double-checking that what you’ve entered exactly matches your card number, expiry date and CVV. If you still can’t complete a contactless payment, try again with the below tips or reach out to the wallet provider directly for further assistance.
i) Make sure your phone is awake and unlocked.
ii) Hold your phone in a different way. Your NFC antenna could be near the top or middle of your device.
iii) Hold your phone closer to the payment reader.
iv) Hold your phone close to the payment reader for a few more seconds.

Do Good Guys Visa Gift Cards expire?

Yes, eGift cards expire 3 years from date of purchase.

Do I have to spend the entire amount of the Good Guys Visa Gift Card in a single purchase?

No. Gift Cards are partially redeemable.  Within the Gift Card’s validity period, any available balance can be used for multiple purchases at Good Guys location

My Activ™ Gift Card is not working online

Some merchants may choose not to accept prepaid gift cards, Activ™ Gift Cards has no discretion upon any merchant’s decision. Some online merchants that require 3D Secure verification (3DS) will not process the transaction as Visa prepaid gift cards do not support 3DS.

Can Activ™ Gift Cards be used to make purchases online?

Yes, Activ™ Gift Cards can be used online

 Enter the card information (Card number, expiry date and CVV) in the credit/debit card section and please ensure the current balance of the Activ™ Gift Card is enough for the entire purchase as most online merchants cannot accept the combination of an Activ™ Gift Card and a Credit Card.

 

My account has some suspicious Activity recorded in the transaction history, what should I do?

If you notice any suspicious Activities, you can choose to dispute a transaction. To dispute a transaction, you must register your card and complete the dispute form located here.

Can I use my Activ™ Gift Card for reoccurring payments?

A recurring payment is when you provide your card details for an ongoing payment, and a charge is made to that card on a recurring basis (such as a monthly insurance payment, or a monthly gym membership). Visa doesn’t not allow prepaid gift cards to be used for reoccurring payments. Some online merchants may setup their payment type as “reoccurring payment” Activ™ Visa Gift Cards has no discretion on what payment type the merchant selects.

How do I add my Good Guys Visa Gift Card to my mobile wallet?

Good Guys Visa Gift Cards can be added to your Apple, Samsung, or Google mobile wallet. To add your Good Guys Visa Gift Card to your mobile wallet follow the steps below:

To add your Good Guys Visa card to your mobile wallet:

  1. Go to the Wallet app on your mobile device
  2. Click on the plus icon
  3. Select Debit or Credit card on the next screen
  4. Enter your card details
  5. Your card has now been added to your mobile wallet

 

Why was a transaction declined?

There are a few reasons why a transaction might be declined, including:

  • The merchant has elected not to accept prepaid Visa Gift Cards as a method of payment
  • The transaction value is greater than the available balance on your Activ™ Visa Gift Card. It is best to always be aware of your Activ™ Visa Gift Card balance by visiting Activgiftcard.com.au
  • Some countries may have limits and restrictions on accepting prepaid Visa Gift Cards
  • The Activ™ Visa Gift Card has not been ‘Activated’
  • Your Activ™ Visa Gift Card has been suspended or closed, or transactions with a particular merchant have been blocked, due to suspected fraudulent or illegal Activity
  • The Activ™ Visa Gift Card is damaged
  • The Activ™ Visa Gift Card has expired
  • The merchant’s connection to the Visa network is currently unavailable
  • Some Activ™ Visa Gift Cards can only be used at select merchant categories – the merchant you are attempting to redeem your card at may not have a merchant category that works with your card program.

Can I use the Activ™ Visa Gift Card outside of Australia?

Yes. A Currency Conversion fee of 3.5% applies for foreign currency transactions. This conversion fee amount is calculated at time of purchase, and the balance of your card must be sufficient to cover both the purchase and currency conversion fee. Please note that some countries may have limits and restrictions on accepting prepaid Visa gift cards.

Is the physical Card required to be used at the Payment PIN pad to authorise my purchase when using an Activ™ Gift Card?

The retailer must use the PIN pad provided when redeeming an Activ™ Gift Card for goods or services as directed by the POS terminal. If you’ve already added your Activ™ Gift Card to your mobile wallet, then you will not require your physical card.

How do I use my Good Guys Visa Gift Card in-store?

Your Good Guys Visa Gift Card works the same as a Visa debit card. It can be used in-store, online and added to your mobile wallet.

To redeem your  Gift Card in-store:

  1. Add your card to mobile wallet
  2. Tap your device on the payment terminal, select credit if prompted and enter PIN.

If the value of the purchase is more than the amount of the gift card, you can supplement the additional value with cash or another payment method that is accepted by the merchant.

Where can my Activ™ Prepaid Gift card be used?

Activ™ Gift Cards can be used where Visa prepaid gift cards are accepted in-store and online. Please note that some merchants may choose not to accept prepaid gift cards, this includes both online and in-store merchants. This is the right of the merchant to make the choice about which cards they do and do not accept. Some online merchants that require 3D Secure verification (3DS) will not process the transaction as Visa prepaid gift cards do not support 3DS.

I have been given an Activ™ Prepaid Gift Card, how does it work?

Activ™ Gift Cards are prepaid gift cards run on the Visa network that carries a certain amount of spending power. Each time the Gift Card is used to make a purchase, that purchase amount is deducted from the Card’s available balance. When the value has been exhausted, it cannot be used for more purchases.

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