To dispute a transaction, please download and complete the dispute form. 

If you wish to dispute a transaction on your card account, you should always first try to resolve your dispute with the merchant. If that doesn’t work, download the dispute form below and send it to one of our contact channels

Please complete and email or mail a copy of this form along with any supporting documentation to:

ATTN: Cardholder Dispute Services:
PO Box 504
North Sydney, NSW 2060
Email: dispute.support@bhnetwork.com

Your form, along with all supporting documentation, must be received within 60 days after you become aware of the transaction and/or after your statement was made available to you.